Shipping policy

We pick and dispatch orders every working day, and aim to pick and pack your order within 1-2 working days of you placing it.

Whilst the vast majority of the parcels we send will reach their destinations in HK within the usual delivery times, occasionally parcels get delayed and take longer than normal.  Please be patient - especially if you are on the outer islands or outside of HK. If after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. We send all our parcels via trackable services - your tracking number can be obtained from Seedlip Hong Kong.

Delivery lead times are as follows:

  • Hong Kong - 1-2 days
  • Macau - 3-7 days
  • China - 3-5 days

INFORMATION

Customers will be sent an email with delivery information from our fulfillment partners at the time of shipping. This notification will include shipment tracking information.

 

 

Our Returns and Exchange policy is 30 days. We are only able to refund or exchange goods if they are faulty or damaged, and within this time period.

RETURNS

Refunds and replacements can only be issued if:

  • the goods are damaged or defective
  • the goods were purchased directly through seedlipdrinks.com.hk
  • the goods are returned within a 30 day period from receipt

We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions if attempting to return bottles during the winter as we are not responsible for bottle breakages that occur whilst in transit to us.

If your circumstances align with our Returns Policy, please email seedliphk@diageo.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds will be granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery